Ordering Portal
Privacy Policy
1. Scope
This policy covers the Frutiva Ordering Portal, operated by Frutiva LLC. The Portal is a business-to-business system used by employees of Frutiva's wholesale customers. It is not a consumer service and does not knowingly collect information from anyone under 18.
2. What is collected
- Business account information — trading name, city, account type, agreed pricing, delivery preferences.
- Work contact details of authorized users — name and work email address, used to sign in and to send order confirmations.
- Order information — what was ordered, quantities, prices, requested dates, delivery or will-call, and order status.
- Service requests — where equipment service is requested, the description provided.
- Basic technical records — sign-in events and an audit record of actions taken, kept so account activity can be traced.
3. What is deliberately not collected
- No card numbers, no bank account numbers. Payment details are entered directly with Intuit on their hosted page and never pass through or rest in Frutiva's systems.
- No consumer or end-shopper data.
- No advertising or cross-site tracking. The Portal does not use advertising cookies and does not sell or share information for advertising.
4. Why it is used
To operate the account: to take and confirm orders, apply the correct agreed pricing, arrange fulfilment, raise invoices and take payment, respond to service requests, and keep records required for accounting and tax.
5. Who it is shared with
- Intuit (QuickBooks and QuickBooks Payments) — the business account name, order details and amounts, so an invoice can be raised and paid.
- Service providers that host and secure the Portal — currently Cloudflare and Supabase, acting on Frutiva's instructions.
- Fulfilment and logistics partners — only what is needed to deliver an order.
- Where required by law.
Frutiva does not sell personal information.
6. Where information is held
Information is stored in the United States. Access is restricted to Frutiva staff who need it for their role, and each business account can see only its own accounts, orders and pricing — enforced by the system, not by convention.
7. How long it is kept
Order and invoice records are kept as long as required for accounting, tax and audit purposes. User access records are kept while the account is active and for a reasonable period afterwards. Records no longer needed are removed or anonymized.
8. Your choices
An authorized user may ask Frutiva to correct their contact details or to remove their access. A business account may ask what information is held about it and request correction. Requests that would conflict with a legal or accounting obligation to retain records may be declined, and Frutiva will say so.
To make a request, contact marketing@frutiva.com.
9. Security
Access requires a verified sign-in. Data is encrypted in transit. Access to information is restricted per account and per role, and administrative actions are recorded. No system is perfectly secure, but the Portal is built so that one customer cannot reach another customer's information.
10. Changes
This policy may be updated; the date above shows when it last changed.
11. Contact
Frutiva LLC — marketing@frutiva.com